How to Leave a Review on Facebook Phone Verision
Facebook reviews — officially called Facebook Recommendations — on local business Pages tin aid you build your visitor's online reputation, expand your search visibility, and attract more customers to your business locations.
Co-ordinate to research:
- Facebook holds xix% of all customer reviews . The social media platform also ranks 4th just backside Google, Yelp, and Tripadvisor on the listing of review sites people bank check before visiting a business. ( Online Reviews Statistics )
- 18.three% of U.S. adults fabricated a purchase through Facebook in the final year. ( eMarketer )
- 2 out of iii Facebook users visit a local business Page at least once a week. ( Hootsuite )
- 55% consider the social network as the well-nigh common place to acquire about new brands and products. Meanwhile, 66% are probable to share their thoughts, experiences, and opinions on their purchases on Facebook. (Facebook Reputation Direction guide)
One thing to notation: If yous haven't done and so already, we advise taking the time to learn how to claim a Facebook business page .
Doing so ensures that you have an official place on Facebook where people can leave online reviews . For brands with multiple locations, we suggest you also bank check out our guide on how to manage multiple Facebook Pages with Facebook Business Manager .
What are Facebook Reviews / Recommendations?
For years, Facebook business Pages featured traditional online reviews and ratings. This inverse in 2018, when the social network rolled out a serial of visual changes and features that included "Facebook Recommendations."
With the update, Facebook followed the trends fix by Netflix and YouTube by ditching the 5-star rating system in favor of Yep/No options. Now, a query field appears on a business Folio's "Recommendations and Reviews" section with the question: "Do you recommend (business organisation proper noun)?"
Users can answer past pressing the "Yes" or "No" button and tin add further context to their recommendations with tags, photos, and more than text.
As a local concern Page owner, you will no longer run across any star-based reviews coming into your Page. Customers will rate your business organisation simply past choosing whether or non they recommend it.
How Exercise I Come across Facebook Reviews and Recommendations?
If yous're wondering how to see reviews on your Facebook concern Page, simply go to your Page and click the Recommendations or Reviews tab constitute under your profile picture. (If you're using Facebook Business organization Manager , yous can follow the same procedures for Pages to which you have access.)
If you lot previously enabled online reviews on your Page, Recommendations take been automatically turned on. To brand it easier to discover specific Recommendations, you lot can utilize a "most helpful" or "well-nigh recent" filter to sort all your Recommendations and ratings.
Are Facebook Recommendations Public?
All Facebook reviews and Recommendations are publicly displayed on your Page'southward Reviews or Recommendations tab. They cannot be set to private.
What Happened to My Ratings?
If your business organization managed to compile a off-white amount of Facebook reviews with high rating scores before Recommendations were rolled out, don't worry: your ratings did not get away.
They are still taken into account for your overall rating, which is also still displayed on your Page. Equally for how Facebook calculates this, it's a mixture of reviews based on the past v-star rating system and the current Yes / No Recommendations.
How to Fix Facebook Reviews
Past default, Facebook reviews are activated when you create a Page. If, for some reason, information technology isn't available when the Page is created, you can plow it on manually via the Manage Page department on the left side of the screen. To turn on Facebook reviews:
- Go to your brand page.
- Click on the "Settings" push on the Manage Page section.
- A new window should appear. Click on the "Templates and Tabs" section.
- Toggle the "Reviews" option to ON.
To make it easier for people to leave unsolicited feedback , you lot should make sure that people encounter the Reviews section on your page. You can change the order of the sections in this area through the "Templates and Tabs" section in the Page's settings. Elevate the dotted icon next to the section proper noun to alter the order.
How Do I Reply to Facebook Reviews?
Facebook reviews and Recommendations announced like traditional posts in the Reviews section. This means you can respond to any review on a Page by commenting on it. You can also "like" or "dear" a Recommendation.
Before you lot exercise so, brand sure y'all're responding using your brand'south Facebook account and non your personal profile.
Before typing a response, it's important to larn how to respond to negative reviews as well as positive feedback.
According to research, 44.six% of consumers are more likely to visit a business organization if it responds to negative reviews. Only don't look also long before typing out a response: 53.iii% wait a response from a company within seven days.
The style your brand handles criticism or praise goes a long fashion towards brand success. Choosing the right words and taking feedback to heart tin can put your brand in a higher place the competition.
Tin can I Delete Facebook Reviews?
Currently, you can't delete individual Facebook reviews and Recommendations from your page. If you don't want reviews, the simply pick is to disable the entire feature. To exercise and then:
- Get to the "Settings" section of the Manage Pages tab.
- Click on the "Templates and Tabs" button.
- Adjacent to the "Reviews" section, toggle the switch from On to Off.
Turning this off might not exist the all-time idea because it removes all reviews, including the positive reviews your make might have accumulated throughout the years. In many ways, a page with reviews is meliorate off than ane without any reviews at all. That feedback serves as valuable social proof for consumers, and they'll be quick to dismiss a make if it doesn't comprise any consumer feedback.
If y'all believe a Facebook review contains spammy content or doesn't come across the terms of apply and content guidelines, you tin can send a report to Facebook .
What Companies Should Know About Facebook Recommendations
Recommendations and reviews are geared towards making your brand more discoverable and trustworthy on Facebook.
According to the social network, having great Recommendations "may make your Page easier to find in Facebook search" — similar to how Google reviews can impact your local SEO performance.
Recommendations are too useful for understanding the customer feel. The updated interface encourages your customers to provide richer, more than detailed feedback almost their experiences.
Afterwards users make the pick of recommending your business or not, they volition be asked to provide boosted details using tags, text, and photos. Selecting a tag volition allow common themes to sally, making information technology easier for potential customers to see your business organisation'south highlights.
How To Get Facebook Reviews
Asking for reviews for your Facebook Page doesn't have to be difficult (or awkward).
If y'all have your customers' contact data, you can send personalized SMS messages or emails asking for their feedback. (Make sure y'all become their permission to send messages to them before doing so).
For those physically visiting your locations, you tin can give them physical reminders like cards or use stickers and posters in loftier-traffic areas to make customers aware of your Facebook page.
Based on our ain research, the best time to offset request for reviews is around two-3 p.g. or 6-7 p.m.
Regardless of when y'all inquire for feedback, the important thing is to go on it short, sweetness, and elementary. Speedily tell people why y'all desire their feedback and provide a short link that doesn't require people to jump through multiple hoops earlier they tin leave a Facebook review.
The Importance of Facebook Reviews
Facebook reviews, along with reviews on other business review sites , are important marketing assets for whatever brand. 92.4% of consumers utilize these reviews to guide their purchasing decisions. People need social proof to know if a product or service is worth the fourth dimension, and more importantly, the investment.
On a pop site such every bit Facebook, reviews comport plenty of weight, and yous demand to apply it to your advantage to amend the experience, attract more than customers, and beat the competition.
Source: https://www.reviewtrackers.com/blog/facebook-reviews/
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